Interactive Voice Response (IVR) Solutions

IVR applications prompt the caller for keypad (or voice) input and use that input to perform actions according to the database on the host computer. IVR solution is one of the most efficient and cost effective ways to give your business the competitive edge by providing value-added services to your customers, and enhance your business image to differentiate from your competitors.

• Call Centre Solutions
  
  Call centre technologies are changing the way how people conduct business. T.One Call Centre Solutions give business of all sizes a boost to provide world-class customer service, and can create a closed-loop information flow seamlessly over various but inter-related parties.
  
  Features:
  Automatic Call Distribution (ACD)
  Interactive Voice Response System (IVR)
  Computer Telephony Integration (CTI)
  Contact Integration Manager (CIM)
  Customer Relationship Management (CRM)
  Voice Logging
  Predictive Dialer
• Unified Messaging Solutions
  
  An UM system integrates all your message channels - fax, voice mail and e-mail, and provides access to all these types of messages from one workstation screen, and allow users to hear, read or view them in any order they choose. For example, a user can use a telephone to listen to voice messages, or use the system’s text-to-speech function to listen to an e-mail or a fax.
• Applications include:
  
  Remote Access: When your staff are on the road, the Telephone User Interface helps them staying in touch with customers, suppliers and co-workers without the need for a laptop computer and remote network connection. This ensures that travelling employees will not miss any important voice, fax or e-mail messages.
  
  Fax-on-Demand: With the help of a fax server, customers can retrieve information or standard forms from an organisation through fax without any assistance from the customer service staff.
  
  Broadcast Fax Message: Broadcast the same fax to multiple recipients at one time, right from your desktop.